2020 Practice Management Program

March 20, 2020


The Washington State Conference Center, Seattle, WA

Register Online

Don’t miss the 12th Annual Practice Management Program held in conjunction with the WAEPS Annual Meeting. This program is designed for practice managers, physicians and other office personnel interested in the latest topics that will affect the day-to-day running of a successful ophthalmology practice. All members of your staff are welcome to register. Physicians who wish to attend lectures at both the Practice Management Program and physician scientific CME program must complete a Physician Program registration form and be sure to choose the “dual pass” option. This will give the physician the freedom to move between the two meetings throughout the day. 

Note that Practice Management sessions are not CME eligible.


  • Anne Menke RN, PhDPatient Safety Manger, Ophthalmic Mutual Insurance Company
  • Andrew Iwach, MD, Assoc. Clinical Professor at U of C San Francisco
  • Ravi D. Goel, MD, Senior Secretary for Ophthalmic Practice of the AAO
  • Michael Gilbert, MD, Chair, WAEPS Health Plan & Payer Relations
  • Matthew Parker, PhD, LSSMBB, PMP, CTC, COMT, CST, PACT Matters LLC
  • Emily Studebaker, Esq., Studebaker Nault PLLC


  • 7:30 – 8:30 am — Continental breakfast in the exhibitor hall – floor 3
  • 8:30 am — Welcome | Rachel Reinhardt, MD, Practice Management Program Chair
  • 8:35 – 9:30 amCritical Competencies that Make or Break the Practice — Matthew Parker, PhD, LSSMBB, PMP, CTC, COMT, CST
  • 9:30 – 10:15 amGrowing Your Practice Through Collaborative Partnerships — Ravi D. Goel, MD
  • 10:15 – 10:45 am — Refreshment break with exhibitors – floor 3
  • 10:45 – 11:45 amPrevent falls in the ophthalmic office and OR — Anne Menke, RN, PhD, OMIC and Andrew Iwach, MD, OMIC
  • 11:45 am – 12:45 pm — Lunch on floor 3
  • 1:00 – 2:15 pmProtect Your Online Reputation: 5 Pearls to Curate A Brand — Ravi D. Goel, MD
  • 2:15 – 3:15 pmGreat Expectations: Liability Risks of Unrealistic Surgical Goals: Using case studies: When to refund fees, discharge patients, manage anger, etc. — Anne Menke, RN, PhD, OMIC and Andrew Iwach, MD, OMIC
  • 3:15 – 3:45 pm — Refreshment break with exhibitors
  • 3:45 – 4:30 pm2020 Legislative and Regulatory Issues Impacting Ophthalmology Practices in Washington — Emily R. Studebaker, Esq.
  • 4:30 – 5:15 pmMedicare: What you need to know in 2020 — Michael Gilbert, MD
  • 5:15 pmCocktail Reception
Register Online

Registration Fees

Your fee will be based on whether you are an employee of a WAEPS member practice. In order to take advantage of the significant member discounts, the member’s 2020 dues must be paid prior to registration.

Registration Fee per Person

  On or Before March 2 After March 2
WAEPS Member Practice



Non-WAEPS Member Practice



Fee includes course materials, breakfast, lunch, refreshment breaks, and President’s Reception.

Physicians wishing to participate in the Practice Management Program as well as the physician scientific CME program should register for the dual pass via the physician registration form. There is an additional fee of $50 for the dual pass.

Reciprocal society members

WAEPS has reciprocal arrangements with ophthalmology societies in Oregon, Idaho, Montana, Alaska, and British Columbia. Physicians and their employees providing proof of membership in their respective state and province societies may register at the Active WAEPS Member rate. Please contact our office for details if you would like to take advantage of this opportunity: [email protected]

Overnight accommodations 

A discounted hotel room block has been reserved for our conference participants at the Seattle Sheraton Grand Hotel (located an easy two blocks from The Conference Center in downtown Seattle). The room block (available until Feb. 10, 2020) is limited so please book early to avoid disappointment. A link to the dedicated reservation page for our event is found on this page of our website: http://www.waeps.org/annual-meeting 


We encourage participation by all individuals. If you require accomodations, please notify Kim Conn at the WAEPS office at [email protected] at least two weeks prior to the conference. Note that our conference venue is fully accessible and ADA compliant. 

Other Participant Needs

Moms needing access to our “pump room” during breaks should contact us for details. Special dietary needs? Indicate these on your registration form or contact us via phone or email and we’ll do our best.


Cancellation requests must be submitted in writing. There is a $50.00 fee for cancellation before March 1, 2020. There are no refunds for cancellations after March 1, 2020..

Questions regarding registration? Please contact Curt in the WAEPS office at 206-956-3631 or email [email protected]

Information about each of the other components of our annual meeting 

For information about the other programs and for printable brochures, please click on the links below:

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Ophthalmic Coding, Documentation, and Reimbursement Seminar
Ophthalmic Medical Personnel (Tech) Program
Physician Program